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Store Policy

Privacy Policy

DeNada assures the security of your personal information for any purchases or other circumstances where private information is required. The private information that you provide is for use to better serve you so that your business with DeNada is safe and satisfactory. For any questions regarding DeNada’s Privacy Policy, Return Policy, or Shipping Policy, please contact us at info@denadadesign.com or call 1.202.361.6507 (Monday-Friday, 10-5 EST)

Return & Exchange Policy

If you find that you are not fully satisfied with your purchase, you are more than welcome to return or exchange your purchase within 7 days of your sales receipt date. Please note that shipping is non-refundable. Allow 2-3 weeks for returns and exchanges to be processed and completed.

Purchased items are determined non-returnable if items have been worn, tags have been removed, or have sustained damage by the customer. Items must be shipped via insured U.S. mail or an insured traceable parcel carrier (such as FedEx or UPS).

Please note that all sale items are final, and not refundable.

To return an item:

1. Send an email to info@denadadesign.com notifying us of your return.

2. Include your name, the item you wish to return, and the sales receipt date.

3. An email confrimation will be provided with the returned address.

4. Once we receive the returned item and the terms above have been met, your account will be credited the purchased price minus shipping.

To exchange an item:

1. Send an email to info@denadadesign.com notifying us of your exchange.

2. Include your name, the item you wish to exchange, the item you would like to exchange for, and the sales receipt date.

3. An email confrimation will be provided with the returned address.

4. Once we receive the exchanged item and the terms above have been met, we will contact you for shipping costs. For exchanges, customers are responsible for additional shipping costs.

Shipping Policy

Domestic:

All domestic orders are shipped through UPS Ground, which includes online tracking. Once order and payment are received, all orders are shipped within 2-3 business days (Monday-Friday), and generally take 2-7 days for arrival. Please note that UPS does not ship to P.O. Box addresses. If you wish to ship to a P.O. Box and/or need your order rushed, please email us info@denadadesign.com for additional shipping options. We are not responsible for missing/damaged packages due to Postal Service errors.

Domestic Shipping & Handling Rates:

1. $0.00 – $50.00 = $9.50
2. $50.01 – $75.00 = $10.50
3. $75.01 – $100.00 = $11.50
4. $100.01 – $150.00 = $12.50
3. $150 and above = Free

International:

International orders are shipped through USPS International First Class. This does not include any tracking or insurance. Once order and payment are received, all orders are shipped within 2-3 business days (Monday-Friday), and generally take 7-14 days for arrival. Please note that Duty/Import taxes, Clearance Fees, Brokerage Fees, and /or any additional charges are the responsibility of the customer. We are not responsible for missing/damaged packages due to Postal Service errors. If you wish to add insurance to your order and/or need your order rushed, please email us at info@denadadesign.com.

International Shipping & Handling Rates:

1. $0.00 – $99.99 = $11.50
2. $100 – $149.99 = $12.50
3. $150 – $199.99 = $13.50
4. $200 and above = Free

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