Where are your knit accessories made?
Our products are designed in Washington, DC and handmade in Perú, South America. Our Spring/Summer Collections are made with fine cotton-blend and our Autumn/Winter Collections are made using a high-quality alpaca blend. Inspired by the culture and traditions of her Peruvian heritage, owner and designer Virginia Blanca Arrisueño continually works alongside skilled artisans in Perú to create DeNada’s growing collection. To read the full story, please visit the About page.
What type of yarn do you use?
The type of yarn we use for our Spring/Summer Collection is a blend of 25% cotton and 75% acrylic. The type of yarn we use for our Autumn/Winter Collection is a blend of 60% alpaca, 35% acrylic, and 5% wool. Our fibers come from Arequipa, a region in the southern part of Peru. The dyes used are bought from Quimica Suiza, a Peru-based company that places an emphasis on social responsibility and corporate integrity. The dyes are first standardized to normalize batch colors and meet industry standards and are then certified. Our dyes do not produce any type of allergy.
How do I care for my scarf or knit accessory?
We recommend hand washing your knit item. Fill a sink with cold water and mild detergent and create a lather. Place your scarf in the water until it’s submerged. Squeeze the scarf gently until it is completely wet. Rinse lightly then let your knit item air dry flat to maintain it’s shape. You can also bring your knit to a professional dry cleaner. Be sure to ask if they are able to wash cotton blends and/or alpaca knits.
I accidentally snagged my knit. Can it be fixed?
Absolutely! Please email us at email@example.com to let us know the extent of the damage. If you live nearby, you can stop by our local retailer and we can fix your knit for you at no cost. If you don’t live nearby or aren’t able to stop by in person, we can also send you a how-to so you can fix the item yourself. If the snag is in need of a more advanced fix, you can ship the item to us, but please note that shipping will be at the customer’s expense. For any additional questions, please email us at firstname.lastname@example.org.
Certain styles online are sold out. When will you be getting more?
We keep a certain amount of products available for our online customers. Though items tend to sell out very fast through our online shop, we do our best to restock as quickly as possible. If you are interested in a particular style, please email us at email@example.com. If we do not have your style available, we will help you locate your request at one of our retailers.
I see that you process your online orders with Paypal. Do I need a Paypal account to pay?
Though we process our online orders with Paypal, you do not need a Paypal account to pay. We accept all major credit/debit cards (Visa, MasterCard, American Express, and Discover), eChecks, bank transfers, and PayPal accounts on a secure web page protected by Paypal. Just click on “Don’t have a Paypal account” on the payment page, and enter your payment information.
Do you offer international shipping?
Can I get my order expedited?
Yes, we can expedite any order within the U.S. Generally, orders are shipped via USPS First Class or Priority Mail and take 1-3 days to arrive. If you need your order sooner, we can offer expedited overnight delivery via USPS Priority Mail Express beginning at $22.95. If you have additional questions, please email us at firstname.lastname@example.org.
What if my items are damaged or incorrect?
We strive to ensure that each order is packaged correctly and with the utmost care, but sometimes mistakes happen. If you have received an incorrect or damaged item, please email a photo of the incorrect item or the damage to email@example.com. We will cover the cost of shipping the item back to us for repair or replacement.
I live in the DC/MD/VA area. Can I pick-up my order?
Yes, we offer local pick-up to our DC/MD/VA customers. At the time of checkout, you will be given the option to have your order shipped or pick-up at our Washington, DC local retailer. Once your order is placed, we will contact you to find out what day and time you would like to come by. If you have additional questions, please email us at firstname.lastname@example.org.
I love what I see online, but would love to try on the knit styles in person. Can I shop at your studio?
Yes, absolutely! Our collection is housed at our local retailer, located at The Yards in Washington, DC.
What is your return/exchange policy?
How do I return a gift?
We typically accept returns or exchanges within 7 days of the sales receipt date; however if you received your DeNada knit as a gift we can extend the return/exchange period. Items received around the holidays are eligible for return or exchange through the first week of the new year. If the item was received as a gift outside of this time period, please contact us at email@example.com for further assistance.
Items can be returned or exchanged as long as they are unworn and still have their original tags. Please email us at firstname.lastname@example.org to let us know your intent to return or exchange, along with your name, the item(s) you are sending us and the order number. We will send you our return/shipping address directly to you.
Please note that shipping charges are non-refundable. Once your package is received, we will either credit your account or work on finding you a proper replacement item. Our complete return & exchange policy can be found here. If you have additional questions, please email us at email@example.com.