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Store Policy

Return & Exchange Policy

If you find that you are not fully satisfied with your purchase, you are more than welcome to return or exchange your purchase within 7 days of your sales receipt date. Please note that shipping is non-refundable. Allow 2-3 weeks for returns and exchanges to be processed and completed.

Purchased items are determined non-returnable if items have been worn, tags have been removed, or have sustained damage by the customer. Items must be shipped via insured U.S. mail or an insured traceable parcel carrier (such as FedEx or UPS).

Please note that all sale items are final, and not refundable.

To return an item:

1. Send an email to sales@denadadesign.com notifying us of your return.

2. Include your name, the item you wish to return, and the sales receipt date.

3. An email confirmation will be provided with the returned address.

4. Once we receive the returned item and the terms above have been met, your account will be credited the purchased price minus shipping.

To exchange an item:

1. Send an email to sales@denadadesign.com notifying us of your exchange.

2. Include your name, the item you wish to exchange, the item you would like to exchange for, and the sales receipt date.

3. An email confirmation will be provided with the returned address.

4. Once we receive the exchanged item and the terms above have been met, we will contact you for shipping costs. For exchanges, customers are responsible for additional shipping costs.

 


Damaged/Incorrect Item Policy

We strive to ensure that each order is packaged correctly and with the utmost care, but sometimes mistakes happen. If you have received an incorrect or damaged item, please email a photo of the incorrect item or the damage to sales@denadadesign.com. We will cover the cost of shipping the item back to us for repair or replacement.

Once the item has been replaced or fixed, we will ship the item back to you free of cost.

 


Shipping Policy

Domestic:

All domestic orders are shipped through USPS First Class or Priority Mail, which includes online tracking. Once order and payment are received, all orders are shipped within 2-3 business days (Monday-Friday), and generally take 1-3 days for arrival. If you wish to and/or need your order rushed, please email us sales@denadadesign.com for additional shipping options. We are not responsible for missing/damaged packages due to Postal Service errors.

Domestic Shipping & Handling Rates:

1. $0.00 – $50.00 = $9.50
2. $50.01 – $75.00 = $10.50
3. $75.01 and above = Free

International:

International orders are shipped through USPS International First Class. This does not include any tracking or insurance. Once order and payment are received, all orders are shipped within 2-3 business days (Monday-Friday), and generally take 7-14 days for arrival. Please note that Duty/Import taxes, Clearance Fees, Brokerage Fees, and /or any additional charges are the responsibility of the customer. We are not responsible for missing/damaged packages due to Postal Service errors. If you wish to add insurance to your order and/or need your order rushed, please email us at sales@denadadesign.com.

International Shipping & Handling Rates:

1. $0.00 – $99.99 = $22.50
2. $100 – $149.99 = $25.50
3. $150 – $199.99 = $28.50
4. $200 and above = Free

 


Cancellation Policy

We do our best to package and ship online orders in a timely manner and therefore do not offer an online cancellation feature. However, if would like to cancel your order and it has not already been shipped please email us at sales@denadadesign.com and we can issue you a full refund.

If you realized there was an error in your order or you ordered the wrong item/color, please email us at sales@denadadesign.com and we will further assist you.

For more information, please read our Terms & Conditions.